Shipping & Returns
SHIPPING
Australian Deliveries
We use Australia Post for all orders within Australian, offering a flat rate of $9.95 for standard and $14.95 for express shipping. Once you’ve placed your order, it will be dispatched from our Sydney warehouse within 24-48 hours, so get ready to make space in your wardrobe.
This excludes weekends, public holidays, or pre-order items.
Depending on your location, your order will arrive within 1-7 working days via standard shipping. Express Shipping will have your order delivered in 1-3 working days. If your order doesn’t arrive in this time frame, use your tracking number to check with your local post office. They may have left a delivery notice in your letterbox, too. If your order is still a no-show, contact hello@iciw.com.au and we’ll help you track it down.
Melbourne and VIC: 2-4 days (1-2 days express)
Canberra and ACT: 1-3 days (1-2 days express)
Brisbane and QLD: 2-4 days (1-2 days express)
Adelaide and SA: 2-4 days (1-2 days express)
Perth and WA: 5 -7 days (2-3 days express)
Tasmania: 2-5 days (2-3 days express)
Sale Period Deliveries
Typically, all deliveries are dispatched between 24-48 hours once you’ve ordered. However during busy sale periods, this may take longer. Best to allow up to 5 business days, while we sort through sales racks and get your ICIW items to you safely.
Damaged Products
Once we dispatch your order, it’s in the safe hands of the shipping companies. We don’t take legal responsibility if your order gets lost or damaged on the way. If something’s wrong, there’s visible damage, or your order has been tampered with, tell your delivery guy when it arrives or talk to your shipping company straight away.
An Undeliverable Order
If your order can’t get delivered, or doesn’t get picked up from the post office, it will be returned to ICIW. Maybe the address had a typo, or your dog did too good a job of guarding. If you’re empty handed, email us at hello@iciw.com.au and we’ll post your order again, but you’ll need to pay for shipping. Avoid this: throw on your uggs and get down to your post office before it’s too late.
Lost in transit
If your order didn’t arrive at all, tell Australia Post pronto. Give them your tracking number, so they can record the incident and do something about it. Like find your goodies.
Unforeseen circumstances
Sometimes things are out of our control. Like company strikes, natural disasters, Brad and Angelina breaking up. We don’t accept responsibility for your delayed order when these tragic events happen.
RETURNS
If you’re shopping in store or online, you deserve to walk out happy. We get the risk you take when you buy online; you can’t try on or feel the fabric. That's why we offer a 14-day return policy on full priced items. This starts the day you receive us, so you can find your perfect fit, even if it takes more than one try.
Make sure you haven’t worn, washed, altered, damaged, stained, or marked your clothes, and all original swing tags are still attached. Shipping will be at your expense. Butt it will be worth it.
To return a product, email hello@iciw.com.au with your order number and your reason for returning. We’ll let you what to do next. You’ll need to return within 7 days from when we give you the green light.
If your return items get lost in the post, we aren’t held liable. Best to use a registered postal service with tracking details to avoid this from happening.
Once we’ve received and processed your return, we’ll let you know with an email. Put your feet up, get out the frosè, and allow up to 10 business days to see the dollars back in your account. Your refund will be issued in the same way you paid, so if you used a debit card, stop refreshing your Paypal account.
Afterpay Returns:
If you made your purchase using Afterpay, we can accept your return for an exchange or store credit within our 14 day return policy. Customers wishing to receive a refund on their Afterpay purchase will be charged a 5% restocking fee and the remaining refund amount will be processed through their Afterpay account.
Sale
If you bought your perfect fit on sale but changed your mind about it, you can’t get a refund. This includes all sale and clearance stock, and any items purchased with a discount code applied.
You can exchange the same item for a different size, if it’s in stock, and send it back in original condition within 7 days of receiving it. If the item is not in stock, you will be issued a giftcard.
Final Sale
If you buy a product with a discount of 30% or more, it’s considered final sale. Final sale cannot be returned or exchanged but it can be shown off to friends.
Exchange
Did you choose the wrong size or style? Or find something else more fitting? Email ICIW with your order number and reason for exchange at hello@iciw.com.au within 14 days, and we’ll reply telling you how to exchange. Make sure the item hasn’t been worn, washed, altered, damaged, stained, marked, and our original swing tags are attached. Basically, don’t wear to brunch.
If you’re exchanging an item, we recommend you purchase your new item immediately to avoid it going out of stock. Tell us in an email that you have re-purchased, including your order number. We will refund your original order once it arrives back in our arms in original condition.
For first time and second round returns, you’ll have to pick up the return shipping bill. But we’ll send your new items back for free. If you’re across the pond (international dweller), you will have to pay additional shipping costs for returns and exchanges.
Your new ICIW items should arrive ready to hit the street and studio. But if something’s not quite right, quickly email hello@iciw.com.au within 48 hours of receiving the product. If the damage is our fault, your item will be replaced. If we can’t replace it, you’ll be refunded both the product price and shipping return costs.
If your ICIW garments get damaged as a result of your adventures, it’s wear and tear, and they can’t be claimed as faulty.